BetterConnect hereby agrees to provide Web Hosting Services to the CLIENT,
subject to the following terms and conditions:
These TERMS constitute an AGREEMENT between BetterConnect and the person or legal entity applying for
Web Hosting Services, herein after referred to as the CLIENT. The CLIENT agrees that
by submitting this application on-line, their signature will not be required. The CLIENT also
acknowledges that all information submitted is true and correct to the best of their knowledge.
1. BETTERCONNECT SERVICES:
1.1. BetterConnect agrees to provide website hosting and related services to the CLIENT.
2. RESPONSIBILTY FOR CONTENT:
2.1. BetterConnect does not take responsibility for any CLIENT website or email content whatsoever.
2.2. the CLIENT hereby indemnifies BetterConnect against any action brought on by a third party as a
result of content on their website
3. DATA BELONGING TO THE CLIENT:
3.1. BetterConnect does not guarantee to backup any client data.
3.2. Data on BETTERCONNECT'S severs belonging to the CLIENT is not the responsibilty of BETTERCONNECT.
3.3. BetterConnect can not be held responsible for any defacing of websites held on the BetterConnect or
third party servers due to hacking or other actions by any third party.
3.4. BetterConnect cannot be held responsible creating or maintaining backups of any data of the CLIENTS
held on it's servers or any third party servers whatsoever.
4. VIRUS SCANNING OF EMAIL:
5. DOMAIN NAME DISPUTES:
4.1. BetterConnect does not guarantee incoming email will be scanned for viruses.
4.2. BetterConnect cannot be held liable for viruses or damage caused by viruses transmitted by its or
third party servers.
5.1. BetterConnect will not be held liable for any legal issues resulting from domain name registrations
5.2. the CLIENT is held responsible for the domain renewal fees which shall be debited from the CLIENTS
account on the anniversary of the domain registration.
6. FREE DOMAIN NAMES:
6.1. BetterConnect offers the CLIENT the option of free domain registration under the following
6.2. Only local ".co.za" domain names fall under the FREE registration option
6.3. By registering a FREE domain with BetterConnect, you enter into a minimum hosting contract of one
year with BetterConnect.
6.4. The CLIENT is responsible for the entire outstanding period of the year should they wish to cancel
their hosting contract.
7. TRANSFERS OF DOMAIN NAMES :
7.1. BetterConnect will send through the first ticket at no charge to the CLIENT. Any further ticket
applications may be at the expense of the CLIENT.
7.2. The hosting fee is applicable from the date the DNS is setup on our servers.
8. DEBIT ORDER PAYMENTS:
8.1. The CLIENT agrees that submitting their banking details to BetterConnect constitutes
authorization to debit the CLIENTS account with the relevant amount pertaining to the
hosting option chosen, or / and any other fees outstanding.
8.2. The debit orders normally run on the 1st day of each month depending on public holidays and
8.3. The first time the debit order runs, it will normally include a pro-rata hosting fee, as well as the
following months hosting fee (a month in advance).
8.4. The CLIENT is responsible for all fees incurred as a result of a debit order being returned by their
9. RETURNED DEBIT ORDER ADMINISTRATION FEE:
9.1. BetterConnect reserves the right to charge the CLIENT a fee for all debit orders being returned by
the CLIENTS bank.
9.2. The administration fee is currently R50.00 per debit order.
9.3. The transfer of existing domains is free for the first ticket sent, thereafter an administration
fee is charged at R250 per hour or part thereof and deducted from the CLIENTS first hosting month.
10. OUR BILLING POLICY:
10.1. Any accounts that are in arrears for longer than one calendar month, may be deemed cancelled and
BetterConnect reserves the right to delete all information pertaining to the account.
10.2. The CLIENT is responsible for all collection costs and attorney's fees on any outstanding amounts.
10.3. The fee for the hosting service is payable in advance.
10.4. BetterConnect will debit the CLIENTS account on the anniversary of the domain registration with the
domain renewal fee.
10.5. Overdue accounts may be charged interest on a monthly basis.
10.6. All subscriptions are renewed automatically unless otherwise stated.
11.1 BetterConnect will not be held liable for incorrect domain registration if the domain registered is
the same as the domain name shown on the application form.
12. ACCOUNT SUSPENSION:
12.1. BetterConnect shall suspend the CLIENTS website on receiving a returned debit order from their
12.2. 24hrs notice to suspend a website domain shall be given upon a returned debit order from the CLIENTS bank.
12.3. BetterConnect cannot be held liable for any losses whatsoever as a result of a site suspension
including business interruption or other damages whatsoever.
12.4. The CLIENT remains responsible for the monthly hosting fee regardless of the site being suspended
13. TERMINATION OF CONTRACT:
13.1. BetterConnect reserves the right to terminate this agreement if the CLIENT is held in breach of any
of the terms and conditions outlined on this page.
13.2. Upon termination, the CLIENT is responsible for all outstanding money owing to BetterConnect.
13.3. BetterConnect requires one calendar month notice for any termination of the hosting agreement.
13.4. If the CLIENT requested a FREE domain registration, the minimum period of the hosting contract is 1
14. APPLICATIONS FOR NEW SERVICE:
14.1. BetterConnect reserves the right to decline any web hosting application whatsoever without giving a
reason. Submission of an online application form is no guarantee of acceptance by BetterConnect.
15. ACCEPTANCE OF TERMS:
15.1. By using the services of BetterConnect, the CLIENT hereby accepts the terms and conditions
contained in this agreement and any amendments which may be made from time to time.
(Version 1.2 - Last Updated 18 May 2012)